AI Compilation of All Reviews
Review over Slim BestratenDelivery Failures and Unprofessional Conduct at SlimBestraten.nl: A Pattern Emerging
SlimBestraten.nl, a Dutch company specializing in the sale of paving materials, has built a reputation for offering competitive prices and a wide range of outdoor building supplies. On the surface, its customer ratings across platforms like Google and Trustpilot suggest a generally positive experience, with many satisfied clients praising quick deliveries and good value. However, a deeper look into the company’s reviews from the last three years reveals a troubling pattern of delivery failures and unprofessional customer service, raising red flags about its operations and reliability.
Delivery Mishaps: A Consistent Source of Frustration
Among the most common and serious complaints in recent reviews are problems related to order deliveries. Numerous customers report that their paving stones or tiles were delivered to the wrong address—sometimes hundreds of meters or even several kilometers away from their homes. In one particularly egregious case, a pallet of heavy tiles was left 4 kilometers from the actual delivery address, with no call, message, or warning from the driver. In another, a customer discovered their order had been dropped 200 meters away, in a public area, without notification.
These incidents are not isolated. Multiple reviews from the past three years describe similar scenarios where pallets are left in distant or inaccessible locations, even when the address provided was reachable by delivery truck. Customers often stayed home on the scheduled day expecting curbside delivery, only to find materials abandoned elsewhere, creating significant logistical problems—especially for heavy paving stones, which cannot be moved easily without equipment or professional help.
Adding insult to injury, these mistakes are frequently followed by a complete lack of accountability from the company. When customers reach out to report the problem, SlimBestraten often cites “access issues” or vague logistics excuses, dismissing concerns rather than attempting to remedy the situation. In one case, a customer provided photographic proof that other large trucks had successfully accessed their location just days before. Still, the company refused to accept responsibility, leaving the customer to deal with the consequences and extra costs.
Another issue arises from SlimBestraten’s delivery coordination. The company claims that drivers will call customers an hour in advance before arrival. Yet several reviews make it clear that this courtesy is often skipped. Some customers missed deliveries entirely because the promised phone call never came. Instead of seeking assistance or discussing alternatives, drivers made their own decisions on where to leave the order, often without the customer’s consent or knowledge.
Stock Issues and Last-Minute Cancellations
A further complication in SlimBestraten’s delivery system is the problem of inventory inaccuracies and last-minute cancellations. Some customers report placing orders for products listed as “in stock” on the website, only to be informed—just days before the expected delivery—that the item was not actually available. These cancellations often occur with little explanation or viable alternative, leaving customers scrambling to adjust their construction plans.
One customer, relying on timely delivery to complete a landscaping project, was told three business days before delivery that their chosen tiles were no longer available. The company’s only offer was a replacement in a completely different color. When the customer declined, they were forced to cancel the order and find new materials at the last minute. SlimBestraten’s response? A vague “sorry, that’s unfortunate,” with no effort to help mitigate the problem. Refunds, even in such clear-cut cases, are not immediate and may take up to two weeks, further complicating project timelines.
Poor Communication and Service Attitude
Perhaps even more frustrating than the delivery errors is the customer service culture at SlimBestraten, which has drawn significant criticism in recent reviews. A recurring theme is that the company is difficult to reach—especially when things go wrong. Customers report long wait times (up to an hour) on the phone, with calls often being disconnected or ignored. Email inquiries sometimes go unanswered for weeks, and in at least one case, written letters sent to the company’s registered address were returned undeliverable.
Even when customers do manage to speak with a representative, the interaction is often unhelpful, defensive, or outright rude. Several reviews describe encounters where support staff shifted blame, showed no empathy, or dismissed legitimate concerns outright. One customer said their service request quickly escalated into a “discussion that ended in a fight.” Another said they were treated with hostility and accused of lying when reporting that a large portion of their order was damaged on arrival.
There is also little evidence that SlimBestraten is actively trying to resolve complaints. On the Dutch consumer complaint platform Klacht.nl, SlimBestraten has a 0% resolution rate, meaning none of the complaints submitted there were marked as resolved by the company. For a business that handles high-value construction materials, this suggests a worrying lack of post-sale support and a disregard for long-term customer satisfaction.
A Systemic Problem
What’s most alarming is that these issues are not rare outliers, but part of a clear pattern spanning several years. From 2022 through early 2025, multiple customers—across different regions and order types—have described nearly identical experiences. Deliveries are late, incomplete, or incorrectly placed. Products arrive broken or of lower quality than advertised. And when customers try to resolve the issue, they’re met with silence, indifference, or pushback.
The consistency of these reports suggests that the problems stem not from occasional mistakes, but from systemic flaws in logistics, communication, and company policy. Rather than acknowledging failures and working toward resolutions, SlimBestraten often appears to deflect blame or ignore customers entirely. The result is that many buyers—initially drawn in by low prices and a promising website—find themselves absorbing unexpected costs, delaying their projects, and dealing with avoidable stress.
Sterke punten
None, They attract customers with low prices and then cheat them.
Zwakke punten
Everything, right from the service, attitude, product quality. It's a shame that they exist and continue to cheat customers. I wonder what could be the reason that they don't want to resolve such an apparent problems in deliveries. Seems some manage is screwing the business and trying to ground it.
reacties:
Review: Teleurstellend slecht bedrijf!
What steps did you take, I have same issue, can be file some collective action. These guys need to be taken to task.